Terms and Conditions for Man And A Van Watford

These Terms and Conditions set out the basis on which Man And A Van Watford provides removal, transport, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or agreed service notes. These terms are designed to be clear and fair, while protecting both the customer and the service provider. They apply to all domestic and commercial jobs unless a separate written contract states otherwise.

In these terms, references to “we,” “us,” and “our” mean the provider of the man and van service, and references to “you” or “customer” mean the person who requests the service, makes the booking, or is otherwise responsible for payment. The customer confirms that they are authorised to arrange the move and that all information supplied during the booking process is true, complete, and accurate. Any incorrect or incomplete information may affect pricing, service availability, timing, and liability.

These terms should be read together with any specific written quotation or estimate. If there is any conflict between these terms and a written agreement signed or accepted by both parties, the written agreement will apply to the extent of the inconsistency. Nothing in these terms affects your statutory rights as a consumer under UK law.

1. Booking Process

A booking is only confirmed when we have accepted the request and the customer has received confirmation by message, email, or other agreed written format. A request for a quote does not, by itself, guarantee availability. The customer must provide accurate details about the items to be moved, collection and delivery addresses, access conditions, parking restrictions, stairs, lifts, loading distances, and any special handling requirements. If the service is needed for a house move, office relocation, furniture collection, or similar job, the customer must also disclose whether the move includes heavy, fragile, valuable, or awkward items.

We reserve the right to amend a quotation if the information provided at booking differs materially from the actual conditions on the day. This may include, without limitation, additional floors, long carries, congestion, delays caused by restricted access, or extra items that were not originally declared. If the scope of work changes, we may offer a revised price before proceeding. If the customer does not accept the revised price, we may cancel the booking, and any applicable cancellation charges may still apply.

The customer is responsible for ensuring that all items are ready for loading at the agreed time. Unless otherwise agreed, the service covers transport, lifting, and safe handling of items that are suitable for a standard van moving service. The customer should notify us in advance of anything requiring specialist equipment, additional manpower, or specific packing measures. We may refuse to move items that are unsafe, prohibited, illegally obtained, or likely to cause damage to property or persons.

2. Pricing and Payments

Prices may be offered as fixed quotes, hourly rates, minimum charges, or a combination of these, depending on the nature of the job. Unless stated otherwise, quotations are based on the details supplied by the customer at the time of booking and assume ordinary access, normal traffic conditions, and reasonable loading/unloading times. Any waiting time, parking fees, congestion-related costs, tolls, or additional labour may be charged where applicable and lawfully recoverable.

Payment terms will be confirmed at booking. In most cases, payment must be made on completion of the service, unless a deposit, part-payment, or advance payment has been agreed. We may require a deposit to secure a booking, especially for larger moves or peak-time appointments. Where a deposit is taken, it may be non-refundable if the customer cancels outside the permitted cancellation period or fails to provide access on the agreed day.

All charges are due in full without deduction, set-off, or counterclaim unless required by law. If payment is late, incomplete, or declined, we may withhold delivery, delay unloading, retain goods only to the extent permitted by law, and/or charge reasonable administration costs and recovery expenses. The customer remains responsible for all sums owed, including any costs incurred due to failed payment or inaccurate booking information.

3. Cancellations, Rescheduling, and No-Shows

The customer may cancel or reschedule a booking by giving notice within a reasonable time before the agreed service date. Cancellation terms may depend on how much notice is given, the size of the job, and whether a deposit has been paid. If the customer cancels at short notice, after work has been allocated, or once the vehicle and team have already been dispatched, we may charge a cancellation fee reflecting our losses, wasted time, and administrative costs.

If we are unable to complete the service because the customer is not present, does not provide access, fails to make items available, or does not respond within a reasonable period, the booking may be treated as a failed collection or no-show. In those circumstances, we may charge the full or partial booking fee, together with any additional costs reasonably incurred. We are not responsible for delays caused by the customer’s failure to prepare for the job.

We will always try to accommodate reasonable changes to the booking, including changes to time, date, or service scope. However, any change is subject to availability. Where a change is accepted, the price may also change to reflect the revised requirements. If severe weather, road closures, vehicle breakdown, staffing issues, or other events beyond our control prevent us from attending, we will notify the customer as soon as reasonably possible and may offer to rearrange the service.

4. Service Standards and Customer Responsibilities

We will use reasonable care and skill in carrying out the service and will aim to complete the job in a professional and timely manner. The customer must ensure that the items to be moved are suitably packed, boxed, wrapped, or protected unless we have expressly agreed to provide packing materials or packing assistance. We are not responsible for damage caused by insufficient packaging, defective cartons, loose fittings, or the inherent fragility of items.

The customer must clearly identify any items of high value, sentimental value, or exceptional fragility before the service begins. Items such as cash, jewellery, passports, confidential documents, antiques, artwork, and irreplaceable personal effects should not be entrusted to the vehicle unless we have agreed in writing to carry them. Even where such items are accepted, the customer should retain separate insurance where appropriate. The customer is responsible for ensuring that goods are lawful to possess and transport.

It is the customer’s responsibility to arrange suitable parking, permissions, building access, loading bay access, and any required permits unless we have agreed to assist with those arrangements. If parking or access restrictions increase the time or cost of the job, we may charge accordingly. If a property manager, landlord, concierge, or other third party imposes conditions that affect the move, the customer remains responsible for compliance with those conditions.

5. Liability and Limitations

We accept liability for loss or damage only where it results directly from our negligence, breach of contract, or failure to exercise reasonable care and skill. Our liability is limited to foreseeable losses arising naturally from the breach. We will not be liable for indirect or consequential losses, loss of earnings, loss of business, loss of goodwill, emotional distress, or any loss not reasonably foreseeable at the time of booking, except where such exclusion is not permitted by law.

Where we are responsible for damage to goods, our liability may be limited to the repair cost, replacement cost, or the value of the affected item, whichever is lower and reasonable in the circumstances, taking account of age, condition, and any pre-existing wear. The customer must notify us of any claim for loss or damage as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Failure to allow us to inspect the issue may affect the claim.

We are not liable for damage caused by circumstances outside our control, including but not limited to poor access, defective furniture, unsecured items, faulty packaging, hidden structural defects, acts of third parties, or instructions given by the customer against our advice. We also do not accept liability for delays caused by traffic, weather, road incidents, legal restrictions, or events outside our reasonable control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

6. Waste Regulations and Disposal

If the service includes disposal, clearance, or removal of unwanted items, the customer must identify which items are to be treated as waste before loading begins. Waste must be described accurately and must not include hazardous, contaminated, or prohibited materials unless we have expressly agreed in writing and hold any necessary authorisations. The customer warrants that waste presented for removal is lawfully owned or otherwise authorised for disposal.

We operate in accordance with applicable UK waste legislation and expect customers to cooperate with legal disposal requirements. This includes compliance with the principles of duty of care, waste transfer requirements where relevant, and the correct separation of recyclable, reusable, and non-recyclable material. If we believe any item may be subject to special controls, or if disposal would breach environmental or safety obligations, we may refuse to collect it or may require the customer to make alternative arrangements.

The customer acknowledges that fly-tipping, unlawful dumping, and improper transfer of waste are serious offences. We will not knowingly transport waste in a way that breaches the law. Where a customer misdescribes waste, includes prohibited materials, or requests disposal contrary to applicable regulations, we may terminate the service immediately and report the matter to the relevant authority where required or appropriate. Any additional disposal, handling, or compliance costs caused by inaccurate information may be charged to the customer.

7. Insurance, Claims, and Force Majeure

We maintain insurance cover as required by law and as appropriate to the nature of our services. However, insurance does not replace the customer’s duty to declare important details, protect fragile items, and ensure suitable packing. The customer is encouraged to hold their own contents or transit insurance where they consider it appropriate, particularly for higher-value or non-standard goods. Any insurance claim must be supported by evidence, including photographs, item descriptions, proof of value where available, and prompt written notification.

Neither party will be liable for delay or failure to perform its obligations where such delay or failure results from events beyond reasonable control, including fire, flood, storm, pandemic restrictions, strikes, civil disorder, theft, accident, road closure, power failure, or severe disruption to transport networks. If a force majeure event prevents or significantly delays the service, the affected party will notify the other as soon as reasonably practicable and the booking may be postponed, rearranged, or cancelled without liability for consequential loss.

8. Governing Law and General Provisions

These terms and any dispute or claim arising from them, or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if the customer lives in Scotland or Northern Ireland, they may also have the benefit of mandatory local consumer protections where applicable.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it lawful and enforceable, and the remainder of the terms will continue in full force. No waiver of any breach shall be treated as a waiver of any later breach. Any failure by us to enforce a right does not mean that we have waived that right.

These Terms and Conditions form the entire agreement between the customer and Man And A Van Watford regarding the services supplied, unless a separate written contract says otherwise. The customer should read them carefully before booking. By proceeding with a booking, the customer confirms that they understand and accept these conditions and agree to provide accurate information, make timely payment, and cooperate with lawful and safe service requirements.